How will I know that the order has been received or delivered?
Once the transaction was completed and approved, the customer will be receiving a copy of an order confirmation slip after the Credit Card Payment page. The order confirmation e-mail contains all information about the order, sender, payment and the recipient this also serves as the customer's official receipt. Aside from that the customer will also receive confirmation and notification e-mail from Everlasting Love Gifts that we processed and shipped your order and, when applicable, you will receive the carriers web page where you can track your order.

  What will happen if I provide incomplete or incorrect shipping information?
It is the customer's responsibility to provide accurate shipping information otherwise there will be a delay in delivering the order or the order will not be delivered and there will be no refund if the order is lost. If the order is returned to us, we will refund the order less the cost of Shipping. We will make every effort to make sure the gift is delivered. To avoid these incidents the customer must contact us immediatly regarding the matter.

  What will happen if the recipient is not available during the time of delivery or declared out of carrier coverage area?
In cases wherein recipient is not available during the time of delivery or if there is no one available aside from the recipient, the carrier will return the gift to their shipping office and will post a message to inform the recipient that he/she has a gift and the responsibility then lies on the recipient to contact the carrier and arrange pick up or delivery of the gift within 2 days from the original date of delivery. If the item is returned to us, we will refund the order, less the cost of shipping, for this situation.

  Does the gift look exactly the same as in the picture when delivered?
Customer's satisfaction is our upmost priority that's why Everlasting Love Gifts ensures that the order will be similar to the picture shown in this web site unless the product is not available or out of stock. In that situation some of the product's features will be substituted like the size, color, shape or brand or the order itself will be replaced by another similar gift item with an equivalent or greater amount so that it will be delivered on time. As you, our mission is to bring joy to the recipient.

  What if Everlasting Love Gifts fails to ship the order on time?
Although there were never been situation like this since the beginning, in case of delayed delivery by the company's fault, we will give discounts or credits to the customer the next time he orders. With the exceptions of national holidays. You will be notified if there is a delay for this reason. Everlasting Love Gifts is not reasposible for delays resulting from the carrier or storms.

  What must I do if there are some changes in the delivery date or shipping information or some request?
The customer should use the end order form to inform us once the order is made, for any special changes or order request contact us immediatly since the gift will be wrapped, your personal message card written, and your order processed very quickly. We will do our best to accommodate any and all of your requests.

  What forms of payments do you accept?
We use the webs leading payment processor, PayPal, which accept all major credit cards like Visa, MasterCard, American Express, Discover/Novus, Diners Club and even online checks. We accept  Western Union payments for those who would perfer not to use their credit card. You can even send US money orders or personal checks to our USA office. Please contact us first for arrangements.

Some customers have mentioned confusion because PayPal does not allow you to enter a Philippines address. You have to either choose service or enter your billing address as the delivery address once on the PayPal site. That is because PayPal does not have a banking relationship with The Philippines. The transaction is placed with our USA bank of 8 years now.  We understand the confusion but as a small merchant PayPal is reliable and inexpensive.  They have over 100 million users. Of course, we will deliver to the Delivery Address you enter on our shopping cart before you are transferred to PayPal for payment processing.  Confused - just email me and I will set-up a Special Order checkout for you. Jean

  Is my order secure and safe?
Everlasting Love Gifts has it's own security measures to protect our customers' information against hackers and to avoid misuse or loss of data. We use industry leader PayPal to proccess our customers' credit card and online check information, it will be encrypted and indecipherable. A pop up window will appear to inform the customer that he is entering a safe and highly secured area. A closed lock will also appear at the lower left hand corner of the status bar to indicate that the page is safe secured

  Holiday Pricing:
Each year at Valentines, Mother's Day, & Christmas the rose growers and delivery services increase their prices for a few weeks so we have to increase our prices to cover the extra costs. They will return to normal about a week after the holiday.
    

Customer References